1. Requesting cancellation
Use the support channel listed in your order confirmation and include your order number. A reason is not required. We acknowledge within 2 business days and pause uncompleted work once a cancellation request is received.
Contact channels are pending in this preview. No orders are accepted here.
2. Before work starts
Cancel before work begins for a full refund.
3. After work starts
We may retain only fees attributable to work actually completed within the agreed scope and provide an itemized explanation. Retained fees cannot exceed the order total. There is no undisclosed penalty or automatic payment forfeiture.
Where our failure to complete makes partial work unusable, the assessment accounts for that failure.
4. If we cannot fulfill
We refund the portion we cannot provide. If no usable agreed deliverable can be supplied, we issue a full refund.
5. Work that does not match the agreement
We offer a reasonable correction or re-performance for material differences from the agreed scope. If the issue cannot be appropriately resolved, we refund affected work, including the whole order where the failure affects it entirely.
A preference change after correctly completed work is not, by itself, evidence of defective service.
6. Refund timing
Within 5 business days after approval, we submit the refund to the original payment method. Bank or provider posting times vary. We do not deduct our processing costs from approved refunds. If the original method cannot receive funds, an appropriate alternative is agreed after verification.
7. Duplicate payments and disputes
Verified duplicate payments are refunded. Contacting us does not limit access to bank disputes, payment-provider processes, regulators, or courts. No penalty applies solely for a good-faith complaint or payment dispute.
8. Mandatory rights
This policy does not limit cancellation, refund, or consumer rights that cannot be waived by law.
Company information
Otaniko INC
4802 SANTA MARGARITA LAKE RD
SANTA MARGAR, CA 93453
United States
Business contact: TAYLOR HOOVER. Email and telephone are pending. See Contact & project brief.