Delivery & Fulfillment

DRAFT FOR REVIEW · This private design preview does not accept orders. Publication date and contact information will be added before launch.

Provider: Otaniko INC · Preview policy

1. Electronic delivery

Services are delivered electronically. No physical products are shipped. Agreed file formats may include DOCX, PDF, XLSX, or another expressly confirmed format.

2. Start of work

Work starts after the scope is approved, required payment is received, and complete required materials are supplied. Before payment, we confirm the estimated first delivery date in writing, based on when payment and complete materials are expected. If those dates change, we provide a revised estimate in writing.

3. Standard preparation estimates

Service	Business days
Company profiles	3–5
Business proposals	3–5
Document editing	2–4
SOPs and process guides	4–6
Reports and summaries	2–4
File organization	3–5

Business days are Monday–Friday, excluding U.S. federal holidays. Scheduling uses Pacific Time. Estimates cover the first draft or initial delivery, depending on the service. Any included revision is scheduled separately after we receive your complete feedback.

4. Delivery access

Files are sent to your confirmed email or through an agreed transfer link. Links remain available for at least 30 calendar days unless a longer period is agreed. Contact us for help with inaccessible or damaged files.

5. Delays

If we expect a delay, we explain it and propose a revised date. You may accept it or cancel the uncompleted portion. If completed work has no usable value without the remainder, the refund assessment considers the whole order.

Missing information or customer delays may require a revised schedule, which we communicate.

6. Inactive orders

We remind you if information is missing. After 30 calendar days without a response, we may hold the project. Inactivity does not automatically expire the order or forfeit payment. You may request resumption or cancellation.

7. Review of files

Please review files promptly. Delivery does not automatically establish conformity with the scope. Revision windows do not remove rights relating to defective work or nonperformance.