1. Customer materials
You retain ownership of materials you supply. You authorize us to use them only to perform your order, communicate, resolve disputes, and meet legal obligations. You must have permission to provide them.
2. Original work and retained materials
After full payment, we assign any copyright we own in original content created specifically for your order, excluding pre-existing templates, methods, generic layouts, and tools. We do not own your underlying facts.
For our pre-existing materials incorporated into a paid deliverable, we grant a perpetual, worldwide, non-exclusive right to use and modify them as part of that deliverable. Third-party materials remain subject to their licenses; material restrictions are disclosed before use.
3. Confidentiality
Nonpublic materials are treated as confidential. Access is limited to authorized personnel and providers who need it for the project.
This excludes information already public without our breach, lawfully received without a duty, or independently developed. Disclosure may occur where legally required or reasonably necessary to address fraud, security threats, or unlawful activity.
4. Portfolios and testimonials
We do not publish your name, logo, documents, or project examples in marketing without separate permission. Purchasing does not authorize a testimonial or public case study.
5. Sensitive information and automated tools
Do not send passwords, full card numbers, identity numbers, medical records, or unnecessary sensitive records in general inquiries. Use redacted copies where possible. We may decline information we cannot appropriately handle.
We do not submit confidential customer documents to public generative AI services for content processing without prior disclosure and authorization. Any approved use is subject to provider terms and our privacy notice; we remain responsible for reviewing delivered work.
6. Proposed retention schedule
- Source files and working drafts: up to 90 days after completion or cancellation.
- Final deliverable copies: up to 90 days after completion.
- Order, invoice, payment-reference, and dispute records: generally 7 years, without unnecessary document content.
Relevant records may be retained longer for a lawful preservation obligation or active dispute. Download and keep your copies; this is not a permanent archive. Retention controls must be implemented before customer uploads are enabled.
Company information
Otaniko INC
4802 SANTA MARGARITA LAKE RD
SANTA MARGAR, CA 93453
United States
Business contact: TAYLOR HOOVER. Email and telephone are pending. See Contact & project brief.